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Phone systems for Dummies: On-Premises Pbx, Cloud Pbx or A Mobilised Solution for a Mobilised Workforce.
A PBX (private branch exchange) is the switching system that manages calls between internal users. It also shares a number of lines that connect to the external, public phone system and parcels them out as needed to the internal users. In addition, PBX systems have other features that allow them to take incoming calls, send them to the correct extensions, connect calls to answering services, etc. At its core, a typical PBX consists of a set of external phone lines, a computer server system that manages call switching, a set of internal phone lines and some form of console for manual control.
Today, phone systems do much more than this basic public phone call capability by including features that deliver substantial benefits to the business. Most phone systems come complete with basic capabilities such as voicemail and call forwarding as well as the option to extend them to include advanced features.